### Interactive help for Hesk settings

Timezone

Select your help desk timezone.

If no valid timezone is selected, Coordinated Universal Time (UTC) will be used.

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Time format

This is PHP date syntax for timestamps displayed by Hesk.

Use only one space in the syntax (separating date and time), Hesk will use the space to break date and time into two lines!

For full syntax to use see PHP date manual. Few examples you can use:

Setting | Result
Y-m-d H:i:s | 2012-12-31 14:35:53
d/m/Y H:i:s | 31/12/2012 14:35:53
m-d-Y H:i:s | 12-31-2012 14:35:53
j-M-Y H:i:s | 31-Dec-2012 14:35:53
j-M-Y g:ia | 31-Dec-2012 2:35pm

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Time display

Select your preferred time display:

Date and time: time will be displayed using the Time format setting on the Misc settings page.

Time ago: time will be in a descriptive format. Examples:
2 minutes ago
about an hour ago
6 days ago

When Time ago is selected, you can click on (or hover your mouse cursor over) the time display to see the actual date and time.

In some places, the date and time will always be displayed, regardless of setting.

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IP whois

URL of the service you use for IP whois query.

{IP} tag will be replaced with customer IP address.

Default: http://whois.domaintools.com/{IP}

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Maintenance mode

Put the help desk in maintenance mode.

Customer will not be able to use any help desk functions. Staff will be able to access and use the help desk normally.

Note: Maintenance mode is activated automatically if the /install folder is present.

Important: POP3 fetching will not be active, but email piping will (to avoid lost customer emails).

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Admin link

If selected a link to admin panel will be displayed on the bottom of your help desk index page.

Submit notice

If checked, the Submit a ticket form will show a note (at the bottom) saying the customer should double-check all the information entered and that their IP address is being logged for security purposes.

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Online Users

If checked HESK will show a list of users online in the last X minutes at the bottom of the help desk (in staff interface only).

Updates

If checked HESK will automatically check for updates whenever you open the settings page.

For automatic update check to work your server must be connected to the Internet and have either cURL or allow_url_fopen enabled.

If disabled or required functions are missing, a manual "Check for updates" links will appear.

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